Frequently Asked Questions (FAQ)
How can I obtain a repair authorization number?
To get an authorization number for repairs, complete the “Return Materials Authorization Request Form.” Our technical support team will review your submission and issue an authorization number.
What are the warranty options for Zhanxin products and services?
Zhanxin stands by its products, offering a standard limited warranty on all LED products. For detailed terms and conditions or further inquiries, contact us or visit our warranty page.
How can I check the status of my repair or parts order?
For updates on your repair or parts order, reach out to our RMA team at info@zhanxinkj.com.
Where should I send my defective parts for repair?
After submitting the RMA request form, our Technical Service Team will provide an authorization number and the address of the designated Zhanxin repair center. Ensure the request form and authorization number are attached to the package exterior, and securely pack all items to prevent damage during shipping. Note: Repairs without an authorization number may be rejected or returned at the sender’s expense.
How long does it take to schedule an installation?
We require a minimum of two weeks’ notice prior to the desired installation date.
What is the process for returning a product for repair (RMA)?
The RMA process involves the following steps:
1.Complete the online RMA request form.
2.Our Technical Service Team will send you an authorization number and the address of the Zhanxin repair center.
3.Package the items securely, attach the request form and authorization number to the outside of the package, and ship to the provided address to avoid damage.Is there a fee for technical consultations with Zhanxin?
Zhanxin offers free consultations related to our products. Contact us for additional details.
How can I become a certified Zhanxin repair and installation engineer?
To become a certified repair and installation engineer for Zhanxin products, you must pass our online certification test.
What is the typical repair turnaround time?
Standard repair times are approximately 14 days for modules under 100 pieces and up to 30 days or more for larger quantities. Note that unforeseen circumstances may affect these timelines.
Is an authorization number required for repairs?
Yes, an authorization number is mandatory for all repair requests.
Where can I access more information about Zhanxin products?
For detailed product information, visit our “Products” page or submit your details for personalized assistance in finding the best LED solution for your project.
How do I order spare parts or accessories?
To order parts or accessories, contact our Sales Representative or email us at info@zhanxinkj.com.
Are Zhanxin products designed for easy troubleshooting?
Yes, our products are engineered for straightforward maintenance. Contact us for further guidance.
How much are repair or parts costs after the warranty expires?
Costs for repairs or parts vary by product and issue. For specific pricing, contact our RMA team at rma@zhanxinkj.com.
How do I file a complaint with Zhanxin?
We value all customer feedback. To file a complaint, please email us at support@zhanxinkj.com.