Warranty Scope

Zhanxin guarantees peace of mind with our comprehensive Standard Warranty and Lifetime Limited Warranty options, designed to meet your needs.

Limitations

The warranty does not extend to damage resulting from improper use, neglect, or normal wear. Additionally, it excludes issues caused by unauthorized repairs or alterations.

Filing a Warranty Claim

To start a warranty claim, complete the support form available below. Our dedicated customer service team will evaluate your request and assist you throughout the process to ensure prompt resolution.

Service Options

Zhanxin offers the following support methods for warranty claims:

Remote Technical Assistance: This service addresses technical issues, such as signal or power cable connections, system software problems, parameter configurations, and component replacements (e.g., modules, power supplies, or system cards).

Return Material Authorization (RMA): If remote support cannot resolve the issue, Zhanxin will coordinate with the Buyer to determine if RMA service is appropriate.

On-Site Support: Buyers can request on-site service via Zhanxin’s website, email, or phone, providing the product serial number, service details, site address, and contact information. At Zhanxin’s discretion, an engineer may be dispatched to the Buyer’s location. Labor costs for on-site service may apply, as outlined in the Zhanxin Service Price Book.